So, I gave Waze a try after being a Google Maps user for a long time. I had enjoyed using Waze way back in 2012, when I drove all over California trusting this app.
But this time, it chose to disappoint. Routes keep changing arbitrarily. When I let Waze decide the route, more often than not, it picks some convoluted route with a lot of loops for no good reason. When I ask it to compute routes again, it straightens up and gives me the right route. Worst of all – when I noticed a mistake on the map, I submitted it. But instead of a streamlined process, I got contacted by another Wazer (probably a map editor) who asked me some more details about the business, and had never heard nor bothered to google for the business. I was told that Google Maps is not a valid source of information because Waze policy says no copyrighted information may be used to correct the map. (That seems like an OK policy.) Eventually, though, the map edit was accepted as is. Perhaps the user trusted me or perhaps they did their due diligence. However, a week later and the map edit has still not appeared on Waze. So much for that bureaucracy.
Waze has also been showing me ads for nearby businesses as soon as I stop at a traffic light or slow down. I don’t actually blame them for this. It could just be a tactic by Google to force people to just skip over to Google Maps.
All in all, I think my little Waze experiment is over. Time to go back to Google Maps, which keeps improving on a daily basis, by hook or by crook.
p.s. The last straw came just yesterday, when I sent my wife a message from the Waze app, to inform her of my ETA. The app asked me to pick out the contact and showed me her name and phone number. Normally, such a notification would be an SMS with a link. Uber does it like that, Lyft does it like that and frankly, that makes the most sense – the other person gets a link, opens it and can track you in their browser. But Waze noticed that my wife had the Waze app installed, so they decided to send her a notification inside the app. She doesn’t have notifications turned on for Waze. Why would she? No one needs random notifications from a low-usage app. So, she never even received the ETA link. This failure from Waze is a UX issue which they should resolve. They don’t need to re-invent the wheel. Just use the same SMS notification services that every other app in the world uses and get it over with. Since they chose to do it in this half-baked, non-thought-out manner, I think it’s high time I part with the service.
Photo by oniitamo